Payments Policy

These terms govern how Chloe Dublin ("we", "us", "our") processes orders and payments for customers in the Republic of Ireland. By placing an order with us, you agree to the following terms. All transactions are conducted in euro (€) and all prices displayed on chloedublin.com include Value-Added Tax (VAT) at the standard rate of 23%, in accordance with the Value-Added Tax Consolidation Act 2010.

Payment Methods

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna (Buy Now, Pay Later)
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

All payments are processed securely. We do not store your full card details on our servers.

Pricing and VAT

All prices displayed on our website are quoted in euro (€) and include VAT at the standard rate of 23%, as required under the Value-Added Tax Consolidation Act 2010. Your order confirmation and invoice will clearly itemise the VAT amount charged on your purchase.

Billing Information Accuracy

You agree to provide accurate, complete, and up-to-date billing and account information for all transactions made on our website. Please promptly update your email address and payment details to ensure the successful processing of your orders and communications. Providing false or inaccurate billing information may result in your order being cancelled.

Order Confirmation and Invoice

  • Order Confirmation: After placing your order, you will receive a confirmation email containing the purchased items, shipping method, and payment details. This email serves as your receipt.
  • VAT Invoice: A detailed invoice — including all items, shipping costs, the applicable VAT amount at 23%, and any applied discounts — will be included with your shipment. This document serves as your VAT receipt for the purposes of the Value-Added Tax Consolidation Act 2010.

Payment Processing

  • Authorisation: By submitting your payment information, you authorise us to charge the stated amount via your selected payment method. All transactions are subject to authorisation and fraud checks.
  • Strong Customer Authentication (SCA): In accordance with the European Union (Payment Services) Regulations 2018 (S.I. 6/2018), which implements the revised Payment Services Directive (PSD2, Directive 2015/2366/EU), most online card payments require Strong Customer Authentication. You may be prompted by your bank or card issuer to verify your identity during checkout.
  • Failed Transactions: If a transaction fails or is declined, we will notify you by email. You will need to provide an alternative payment method to complete your order.

Buy Now, Pay Later — Klarna

We offer Buy Now, Pay Later services through Klarna. If you choose to pay using Klarna, your payment arrangement is subject to Klarna's own terms and conditions, and any credit agreement entered into is between you and Klarna directly. Please review Klarna's terms carefully before selecting this option. Your statutory rights under the Consumer Rights Act 2022 are not affected by your choice of payment method.

Disputes and Chargebacks

  • Dispute Resolution: If you have any concerns about your order, please contact our customer service team at support@chloedublin.com. We will make every effort to resolve the matter promptly and aim to respond within 24 hours on business days (Monday–Friday).
  • Chargebacks: We encourage customers to contact us directly to resolve any concerns before initiating a chargeback with their bank or card issuer. Unauthorised or fraudulent chargebacks may be investigated in accordance with applicable Irish and EU law.
  • Alternative Dispute Resolution: If we are unable to resolve a dispute to your satisfaction, you may refer the matter to the Competition and Consumer Protection Commission (CCPC) at ccpc.ie, or use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

Your Statutory Rights

Nothing in this Payments Policy limits or affects your statutory rights as a consumer under the Consumer Rights Act 2022 or any other applicable Irish or EU consumer protection legislation. For further information about your rights regarding returns and refunds, please visit our Return & Refund Policy.

Data Protection

Payment and billing information you provide is processed in accordance with our Privacy Policy, the General Data Protection Regulation (GDPR) (EU) 2016/679, and the Data Protection Act 2018. We do not sell your payment data to third parties. If you have concerns about how your data is handled, you may contact the Data Protection Commission (DPC) at dataprotection.ie, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.

Customer Service

Our customer service team is available Monday to Friday, 9am–7pm (Irish time). We aim to respond to all enquiries within 24 hours on business days. You can also visit our FAQ page for answers to common questions.

Last updated: 6 April 2026

Contact Us

Chloe Dublin
108 James's St
The Liberties
Dublin 8, D08 PV2T
Ireland

Phone: +353 1 408 4800
Email: support@chloedublin.com
Website: chloedublin.com